Privacy Policy
How we protect and manage your personal information in compliance with Philippine Data Privacy Act
Policy Sections
1. Introduction
BakunaPH ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.
We comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By accessing or using our services, you consent to the practices described in this Privacy Policy.
Effective Date: This policy is effective as of January 1, 2025.
Last Updated: January 1, 2025
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account on our platform
- Use our services at partner animal bite centers
- Subscribe to our RabCare Insurance notifications
- Contact us through our website or customer service channels
- Participate in surveys or promotional activities
Types of Personal Information Collected
Identity Information
- Full name
- Date of birth
- Government-issued ID numbers
- Photographs (for medical records)
Contact Information
- Email address
- Phone number
- Home address
- Emergency contact details
Medical Information
- Medical history related to animal bites
- Vaccination records
- Treatment details
- Insurance information
Technical Information
- IP address
- Browser type
- Device information
- Usage data
3. How We Use Your Data
We use your personal information for the following purposes:
Service Provision
To provide animal bite treatment services, manage appointments, and maintain medical records.
Communication
To send appointment reminders, treatment updates, and important health information.
Insurance Services
To process RabCare Insurance applications, claims, and provide coverage information.
Service Improvement
To analyze usage patterns and improve our services, website, and user experience.
Legal Compliance
To comply with legal obligations, including public health reporting requirements.
4. Data Sharing & Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Important: We only share minimum necessary information and ensure proper data sharing agreements are in place.
With Healthcare Providers
We share medical information with our partner animal bite centers and healthcare professionals involved in your treatment.
With Insurance Partners
For RabCare Insurance processing, we share necessary information with our insurance partners and regulatory bodies.
For Legal Requirements
When required by law, court order, or government authorities, particularly for public health monitoring of rabies cases.
Service Providers
We engage trusted third-party service providers for IT infrastructure, payment processing, and customer support.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- Encryption of sensitive data
- Secure socket layer (SSL) technology
- Regular security assessments
- Access controls and authentication
Organizational Safeguards
- Staff training on data privacy
- Strict confidentiality agreements
- Regular privacy impact assessments
- Incident response procedures
Data Breach Protocol: In the event of a data breach, we will notify the National Privacy Commission and affected individuals in accordance with RA 10173 requirements.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
| Data Type | Retention Period | Basis |
|---|---|---|
| Medical Records | 10 years after last treatment | Medical standards & legal requirements |
| Insurance Records | 7 years after policy termination | Insurance regulations |
| Website Usage Data | 2 years | Analytics & service improvement |
| Inactive Accounts | 3 years of inactivity | Data minimization principle |
8. Your Data Privacy Rights
Under the Philippine Data Privacy Act, you have the following rights regarding your personal information:
Right to Access
You can request copies of your personal information that we hold.
Right to Rectification
You can request correction of inaccurate or incomplete information.
Right to Erasure
You can request deletion of your personal information under certain conditions.
Right to Restrict Processing
You can request limitation of how we use your personal information.
Right to Data Portability
You can request transfer of your data to another organization.
Right to Object
You can object to our processing of your personal information.
Exercising Your Rights
To exercise any of these rights, please contact our Data Protection Officer using the contact information provided at the end of this policy. We will respond to your request within 30 days as required by law.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.
Parental Consent: For minors requiring animal bite treatment, we collect and process personal information only with verifiable parental consent or as permitted by law for medical treatment purposes.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
We will notify you of any material changes by posting the updated policy on our website with a new effective date. For significant changes, we may provide additional notice through email or prominent website notices.
11. Contact Our Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
Contact Information
Data Protection Officer
BakunaPH Data Privacy Team
dpo@bakunaph.com
Phone
+63 (XXX) XXX-XXXX
Address
P. 10 Brgy. Bonga Bacacay, Albay, Philippines 4509
Complaints
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission:
National Privacy Commission
5th Floor, PIC Building, 100 United Nations Avenue
Manila, Philippines 1000
Tel: (02) 8234-2228
Email: info@privacy.gov.ph